Harumi Support
Harumi is a mobile app with short reset practices to reduce stress and restore focus in 60-90 seconds. This page helps with common questions, troubleshooting, and contacting support.
FAQ
What is Harumi?
Harumi is a routine-based wellness app with quick breathing and somatic reset sessions for morning, midday, and evening.
How do resets work?
Each reset is a short guided flow that combines breath, body attention, and simple movement cues to reduce tension quickly.
I found a bug. What should I send?
Please include your device model, iOS version, app version, and steps to reproduce the issue. A screenshot helps a lot.
How do subscriptions and refunds work?
Subscriptions are managed by Apple App Store. You can manage or cancel in your Apple ID subscriptions settings. Refunds are handled by Apple according to their policy.
Troubleshooting
- • The app does not open: fully close and reopen it, then restart your device.
- • Session does not start: check internet connection and update to the latest app version.
- • Subscription not recognized: open the app and wait a few seconds, then use restore purchases in app settings.
- • Still not fixed: contact us and include your device and app version.
Contact support
Use the form below. You can also email us at [email protected].
